Refund Policy

Refund Policy for IPTVZA

At IPTVZA, we are committed to providing a top-tier, enjoyable viewing experience. Your satisfaction is our primary concern, which is why we’ve clearly outlined our refund policy to ensure transparency and clarity in case of any issues.

Money-Back Guarantee:

We offer a 24-hour money-back guarantee starting from the moment your subscription is activated.

  • If you experience any technical issues that we are unable to resolve within 24 hours, we will issue a full refund.

  • After the 24-hour period, no refunds will be issued as the service is considered fully activated.

Refund Eligibility:

Refunds will only be granted under the following conditions:

  • Technical issues on our side that we cannot resolve within the 24-hour refund window.

  • Refunds will not be issued for issues caused by:

    • Your internet connection.

    • Device compatibility issues.

    • Misuse of the service, such as account sharing or improper setup.

We recommend testing our service via a short-term plan or trial to ensure it fits your needs before committing to a longer subscription.

Testing the Service:

Before purchasing, we suggest testing the service through a trial to confirm its quality and performance on your device.

  • If you encounter issues like buffering or poor quality, first ensure your internet connection is stable and sufficient for streaming.

  • If you are using a VPN to access the service, please inform us in advance so we can properly configure the IPTV for your VPN setup.

Service Disruptions:

Refunds will not be granted for:

  • External disruptions caused by content providers (e.g., channel changes or outages).

  • Local internet outages or disruptions from your ISP (Internet Service Provider), as these are beyond our control and unrelated to the IPTV service itself.

Service Policy

At IPTVZA, we are dedicated to offering a smooth and high-quality IPTV experience. To ensure that all our customers have the best possible service, please take note of our guidelines and rules.

Support & Customer Service:

We provide comprehensive customer support to assist with setup or any service-related issues. Our support team is available to help you resolve any technical difficulties as quickly as possible.

Account Sharing & Usage:

  • One subscription per household: Your IPTV account is for personal use only within a single household. Sharing your account with individuals outside your household may lead to account suspension or termination.

  • Multi-device use: You may use your IPTV subscription across multiple devices within your household (smart TVs, tablets, smartphones), but the account must not be shared with individuals outside your household.

Service Availability:

  • We reserve the right to update the channel lineup and modify features of the service at any time, without prior notice. This includes adding or removing channels and adjusting content availability.

  • Although we strive to maintain high uptime for all channels, we cannot guarantee 100% availability of all channels at all times due to reliance on third-party content providers.

No Responsibility for External Factors:

We are not liable for any issues arising from external factors, including:

  • Changes by third-party content providers or broadcasters.

  • Local network issues or outages affecting streaming quality.

  • Device compatibility issues caused by software updates that affect app functionality.

Service Updates and Changes:

  • We continually update our service and may make periodic improvements to our software, user interface, and content. These updates are designed to enhance your overall viewing experience.

By subscribing to IPTVZA, you agree to the policies outlined above. Should you have any questions or concerns, please reach out to our support team. We are here to ensure you have the best possible experience with our IPTV service!

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